Privacy Policy
TelaTech Solutions ("we," "our," or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform, including any services related to electronics repair and maintenance such as monitor repair, screen replacement, hardware diagnostics, software troubleshooting, and custom display solutions.
Information We Collect
We collect information that you provide directly to us when using our site, such as your name, contact details, service requests, and any other information necessary to fulfill your inquiries or service orders. We may also collect information automatically when you interact with our site, which can include browser type, IP address, operating system, and usage data to improve your experience and ensure security.
Use of Your Information
Your information is used solely for the purposes of providing and managing our services, processing your requests, communicating important updates, and complying with legal obligations. We do not use your personal data for marketing purposes without your explicit consent.
Legal Basis for Processing
We process your personal data under various legal bases including your consent, performance of a contract, compliance with legal obligations, and legitimate interests such as improving our services and ensuring network security. We handle your data in accordance with the General Data Protection Regulation (GDPR) and applicable Brazilian data protection laws.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share information with trusted service providers who assist us in operating our online platform and delivering services, under strict confidentiality agreements. We may also disclose your data if required by law or to protect our legal rights.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements. Once no longer needed, your data will be securely deleted or anonymized.
Your Rights
Under applicable data protection laws, you have the right to access, correct, update, or request deletion of your personal data. You may also have the right to object to or restrict certain types of processing and to data portability. To exercise your rights or ask questions about your personal information, you can contact us at our physical address.
Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our site may use cookies and similar technologies to enhance user experience, analyze usage, and maintain site functionality. You can manage your cookie preferences through your browser settings.
International Data Transfers
If we transfer your personal data outside your country, we ensure that adequate protections are in place to safeguard your information in accordance with applicable data protection requirements.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware of such data collection, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact
For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
TelaTech Solutions
457 Avenida Paulista, Suite 12B
São Paulo, São Paulo
01311-200
Brazil